Aylestone Health Centre

Community Pharmacy Consultation Service (CPCS)


The NHS Community Pharmacist Consultation Service (CPCS) is to facilitate patients having a same day appointment with their community pharmacist for minor illness or an urgent supply of a regular medicine, improving access to services and providing more convenient treatment closer to patients’ homes.

The service is helping to alleviate pressure on GP appointments and emergency departments, in addition to harnessing the skills and medicines knowledge of pharmacists. Should the patient need to be escalated or referred to an alternative service, the pharmacist can arrange this.

GP referral pathway to CPCS………………………….https://youtu.be/yvEz8YkQph4

Patient journey to CPCS………………………………..https://youtu.be/vE8MzrKvnvg

Urgent Medicine Supply Patient Journey…………….https://youtu.be/STrmK3K40bI

How does CPCS work? 

CPCS How Does it Work

If you live in Leicester and contact your GP to discuss a minor illness or injury, your GP receptionist may offer you a same-day telephone consultation with your community pharmacist.

Community pharmacists are highly qualified clinicians and can offer medical advice for minor injuries and illnesses.

During your telephone consultation, your pharmacist will take your medical history, ask about your symptoms and any current medication you might be taking.

Following the consultation, they will offer you advice and where appropriate, offer you an over-the-counter product. Some pharmacists are also able to offer anti-biotics.

The pharmacist will make a record of the outcome of your consultation on your patient record.

If having given you advice/treatment, your pharmacist thinks you may need further specialist help they will be able to refer you back to your GP or recommend another health service for support.

What is considered a minor illness or injury?

A minor illnesses or injuries could include:

  • Ankle, foot, knee, leg or arm strains and aches
  • Bites or stings
  • Coughs and colds
  • Eye and ear infections
  • Hay fever
  • Headaches
  • Mouth ulcers and blisters
  • Rashes
  • Skin conditions
  • Sore throat
  • Urinary Tract Infections (UTI’s)

Why are we offering this service? 

Pharmacists are qualified healthcare professionals and experts in medicines. They can offer clinical advice and over-the-counter medicines for all sorts of minor conditions, and a same day consultation can be arranged quickly and at a time to suit you. This in turns frees up GP appointments for those people with more complex symptoms who really need to see a GP.

What if i get free prescriptions from my GP?

Your pharmacist will provide you with advice on how to treat your symptoms, which may include a medicine or product. Medicines that can be purchased in a pharmacy to treat minor illnesses, are usually inexpensive and would not normally be prescribed by your GP. You are free to choose if you wish to make a purchase or not.

What happens if i dont want to see a community pharmacist?

We want to ensure that you are offered an appointment with a qualified health care professional based on your symptoms at the earliest opportunity.

However,  if you prefer, you can wait, and  you will be offered a routine appointment with your GP at a future date.

Can children use the service? 

Children over one years old are eligible to use this service and can be seen by the pharmacist in the care of their parent or carer.

Why is this a good thing for patients?

Community pharmacies are local, open longer hours than the GP practice and can offer you the same consultation outcome at a time that is more convenient for you. If the pharmacist thinks you need to see the GP, they can help arrange an appointment for you.

Patients who have already used the service liked the convenience of having a consultation on the same day, or a day that suited them, at a pharmacy of their choice.

Self Care

The following are links to the respective NHS Choices conditions pages with advice and self help and where a Pharmacist could help.  If the condition or ailment you are looking for isn’t listed, simply visit the Health A-Z – Conditions and treatments page and use the tools and links there to help you.



Athletes Foot

Back Pain



Cold Sore


  –  Allergic 
  –  Infective





Hay Fever


Head Lice


Insect Stings

Mouth Ulcer

Nappy Rash



Sore Throat

Sprains and Strains


Warts and Verrucas