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Aylestone Health Centre

Appointments

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Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 0116 283 7825Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • use our appointment request form alternatively please click the following link: online appointment request
  • phone us on 0116 283 7825 Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • phone us on 0116 283 7825 Monday to Friday from 8am to 6.30pm

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Urgent Care Centres

There are 13 urgent care locations in Leicester, Leicestershire and Rutland. In most services walk in capacity is available, but it is advisable to use NHS111 to ensure you are guided to the most appropriate service with a confirmed appointment time or arrival time slot. This will minimise waiting times and, for locations where there are fewer appointments available, it will avoid long waits or signposting to alternative services.

The following locations can be used without an appointment.

  • Loughborough Urgent Treatment Centre
  • Oadby Urgent Treatment Centre
  • Merlyn Vaz Urgent Treatment Centre
  • Market Harborough Urgent Care Centre
  • Lutterworth Urgent Care Centre
  • Enderby Urgent Care Centre
  • Melton Mowbray Urgent Care Centre
  • Oakham Urgent Care Centre

If you think you might need an x-ray, there are three locations in Leicester, Leicestershire and Rutland that can be used instead of the Emergency Department without an appointment. These are:

  • Loughborough Urgent Treatment Centre
  • Market Harborough Minor Injury Unit (due to a limited waiting area, patients are advised to use NHS111 before travelling to avoid having to return later)
  • Oakham Minor Injury Unit

Melton Minor Injury Unit can be used without an appointment for minor injuries not expected to require an x-ray.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Primary Care Networks and extended hours

As part of the ongoing changes to primary care within the NHS, new organisations called Primary Care Networks (PCN) have been established. Westcotes Health Centre is part of Orion PCN.  The first additional service being commissioned by NHS England through the PCNs is the extended hours clinics. Our PCN will be providing the extended hours service every weekday, 6.30-8pm, and a Saturday clinic, service will be based at Westcotes Health Centre (Ground Floor). These Extended access clinics are available to patients registered at any of the Orion PCN practices. The service will offer both face to face and telephone appointments and will be provided by skill mixed of health care professionals including GPs, according to availability of staff. As a PCN, we will be working towards offering new and innovative ways of consultations through the extended hours appointments in future and will keep the patients up to date of any forthcoming changes. You will be offered / or you can request Saturday morning appointments through the reception  We hope patients will find these extended hours of service useful and thank you for your help in making them run efficiently.