The majority of our appointments need to be pre-booked and this can be done up to two weeks in advance.
Appointments can be made by the following ways:
Online
Online appointment booking
Our practice has been enabled to take online appointment bookings. In order to make use of this facility, you must be registered as a patient with our practice. Only then can you register with this service. You can register with this practice/service by contacting us on: 0116 2837825
Routine Appointments
Routine appointments telephone:0116 2837825
Please note if you are awaiting a telephone consultation from the GP/Nurse/Pharmacist, we can not advise a specific time for your telephone consultation. Please be aware that you may receive the call on the day of the appointment.
Dear patients
Please note the surgery will be closed for the statutory bank holidays
2024
| Date | Day of the week | Bank holiday |
|---|---|---|
| 1 January | Monday | New Year’s Day |
| 29 March | Friday | Good Friday |
| 1 April | Monday | Easter Monday |
| 6 May | Monday | Early May bank holiday |
| 27 May | Monday | Spring bank holiday |
| 26 August | Monday | Summer bank holiday |
| 25 December | Wednesday | Christmas Day |
| 26 December | Thursday | Boxing Day |
We also have Protected Learning Time Events on the 3rd Wednesday of every month, except August and December and the surgery will be closed 1-6.30pm on these training days. We have a telephone message on these days that will ask you to call Willows Urgent Care Service.
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The surgery is open on Thursday afternoons but our telephone lines are diverted to the Willows service from 1-6.30pm, and if you need to speak to us please call back the following working day.
Please ensure that any requests for medications and repeat prescriptions are given to the reception staff at least one week prior to the bank holidays.
If you require a repeat prescription, please ensure you request it prior to Bank Holidays.
If you require emergency medical advice please NHS 111/ HUBS/ OOH/ 999 or speak to your local pharmacist for minor illness advice (refer to Community Pharmacy Consultation Service section)
Cancellations
If, before your appointment, you no longer need to see the doctor, then please ring the practice to let us know. We will then be able to offer your slot to another patient.
Cancellations telephone: 0116 2837825
Emergency Appointments
Urgent cases are seen later on in the morning if appropriate to do so at the practice.
Please be aware that the practice staff may book you to be seen at the local hub or ring 111 / 999 or attend local urgent care centre.
Out of Hours Information
If our practice is closed and you have a medical condition that cannot wait until the practice opens, then telephone out of hours number: This is the number on our telephone line message.
Out of hours telephone: 111
NHS App
Please follow the link to help you obtain the NHS App
Primary Care Networks & Extended Hours
As part of the ongoing changes to primary care within the NHS, new organisations called Primary Care Networks (PCN) have been established. Westcoates Health Centre is part of Orion PCN. The first additional service being commissioned by NHS England through the PCNs is the extended hours clinics. Our PCN will be providing the extended hours service every weekday, 6.30-8pm, and a Saturday clinic, service will be based at Westcotes Health Centre (Ground Floor). These Extended access clinics are available to patients registered at any of the Orion PCN practices. The service will offer both face to face and telephone appointments and will be provided by skill mixed of health care professionals including GPs, according to availability of staff. As a PCN, we will be working towards offering new and innovative ways of consultations through the extended hours appointments in future and will keep the patients up to date of any forthcoming changes. You will be offered / or you can request Saturday morning appointments through the reception We hope patients will find these extended hours of service useful and thank you for your help in making them run efficiently.
Thank you
Aylestone Health Centre