Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 0116 283 7825Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- use our appointment request form alternatively please click the following link: online appointment request
- phone us on 0116 283 7825 Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- phone us on 0116 283 7825 Monday to Friday from 8am to 6.30pm
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Primary Care Networks and extended hours
As part of the ongoing changes to primary care within the NHS, new organisations called Primary Care Networks (PCN) have been established. Westcotes Health Centre is part of Orion PCN. The first additional service being commissioned by NHS England through the PCNs is the extended hours clinics. Our PCN will be providing the extended hours service every weekday, 6.30-8pm, and a Saturday clinic, service will be based at Westcotes Health Centre (Ground Floor). These Extended access clinics are available to patients registered at any of the Orion PCN practices. The service will offer both face to face and telephone appointments and will be provided by skill mixed of health care professionals including GPs, according to availability of staff. As a PCN, we will be working towards offering new and innovative ways of consultations through the extended hours appointments in future and will keep the patients up to date of any forthcoming changes. You will be offered / or you can request Saturday morning appointments through the reception We hope patients will find these extended hours of service useful and thank you for your help in making them run efficiently.