Aylestone Health Centre

Interpreting services

An interpreting service is available free of charge for patients using GP Services: Word360 . This includes interpreting for people in different languages. 

We do not allow children to act as interpreters during your treatment or appointments. 

A member of the Team from the Practice dealing with your treatment or appointment will arrange the interpreter. To make sure we can support you effectively we need you to do certain things so please do let us know you need interpreting help as soon as possible. Preferably, this should be as soon as you make an appointment with the GP.

  • If you are going into Hospital, contact the Ward or Department to let them know you need an interpreter, as soon as you receive your Hospital appointment. You may need a friend or relative who speaks English to tell us that you need an interpreter, the first time.
  • Be sure to let us know if you will not be coming for your appointment or treatment. If you do not tell us you might stop another patient getting the help they need.
  • Tell us if communication was good. This also helps us provide a good service.