Aylestone Health Centre

Other information

Suggestions

Your comments and suggestions are welcome to improve the quality of our service.  Please use the contact form above or put them in the box at the practice. 


NHS Complaints Advocacy Service

NHS complaints advocacy is a statutory service. By law anyone who wishes to complain about their NHS care or treatment is entitled to advocacy support – whoever they are, whatever their complaint

POhWER Advocacy has been commissioned by the local authorities to provide the NHS Complaints Advocacy service in Leicester City, Leicestershire and Rutland. The service is free, independent of the NHS and confidential.

POhWER can be contacted in the following ways:

– Telephone: 0300 200 0084

– Email: pohwer@pohwer.net.

Their website address is: www.pohwer.net/leicester-city


Friends and Family Test

You can also leave feedback each time you visit or have an appointment at the Medical Centre.  To do so, please access the Friends and Family Test page.


If you are unhappy with any service or with any member of the practice team and would like to complain –

  • First talk the problem through with the senior receptionist.
  • Put your concerns in writing to us so that we can investigate and write to you to resolve your concern.

If you are still unhappy and wish to take the matter further, contact

ou can do this by: 

Telephone: 0116 295 7572

Email: llricb-llr.enquiries@nhs.net

Writing to us at:

Corporate Governance Team

NHS Leicester, Leicestershire and Rutland Integrated Care Board (ICB) Room G30, Pen Lloyd Building
County Hall, Glenfield
Leicester, LE3 8TB.